Fast Facts

About Surabaya, Indonesia

Surabaya is a port city on the Indonesian island of Java. A vibrant, sprawling metropolis, it mixes modern skyscrapers with canals and buildings from its Dutch colonial past. It has a thriving Chinatown and an Arab Quarter whose Ampel Mosque dates to the 15th century. The Tugu Pahlawan (Heroes Monument) honors the independence battles waged in Surabaya’s streets in 1945.

General Information



45 minutes’ drive from Juanda International Airport to Bumi Surabaya City Resort.



Daytime – 34 °C (average)
Night time – 25°C (average)



Islam, Christianity, Buddhism, Hinduism



GMT +7 hours



Bahasa Indonesia, English


Business Day

Mondays to Fridays, from 9am to 5pm
Major shopping malls and food outlets operate from (an average of) 10am to 9pm.


Banking Hours

Most major retail banks in Surabaya operate from 8am to 3:30pm from Mondays to Fridays. Banks are closed on Saturdays and Sundays.



230 V

Socket: Type C, Type F



Indonesian Rupiah (Rp)

15,0000 Rp = 10 USD


Tax and Tipping

Tipping in Surabaya isn’t customary as there is often a service charge added to the bill. Gratitude to staff at hotels and restaurants are at your discretion.


Getting around

There are many ways to navigate your way around Surabaya.

By Bus
Surabaya has an extensive city bus network, with normal buses (6000Rp) and patas buses (5000Rp per journey). Although it may not be the most convenient, it is the cheaper alternative to travel in Surabaya.

By Taxi
There are plenty of Bluebird taxis in Surabaya and you can flag down a taxi any time. Finding a taxi can be difficult, particularly during peak hours; hence, calling and booking a cab in advance is recommended.

By Grab or Gojek
Booking Grab or Gojek is safe and a great transport alternative in Surabaya. If you do not have the above-mentioned apps, download it for free via the App Store on iOs & Android.


Visa Requirements

All travelers to Indonesia must be in possession of a Passport that is valid for at least six (6) months from the date of arrival and have proof (tickets) of onward or return passage. Indonesia now provides special Short Stay Visa Free facilities for tourists who are nationals of a total 169 countries who wish to travel to Indonesia.

Tourist Visa Free Facilities are valid for 30 days, are non-extendable and cannot be transferred into any other type of stay permit.

The visa exemption facility can be used for tourism, family visit, social visit, art and cultural, government duty, to deliver a speech or attend a seminar, international exhibition, meetings with head office or representative office in Indonesia, or transit.

Click here for more information.


Medical Care

If you have a medical condition that requires ongoing treatment, you are kindly advised to bring sufficient medication for the total length of your stay. Also, do ensure that you bring along a medical certificate that sanctions the use of relevant prescribed medicines since certain substances are prohibited.

Lastly, do ensure that you have adequate travel insurance that covers you for healthcare, in case of an emergency. Hospitals and clinics in Surabaya can handle most medical emergencies.


Dress Code

Appearance should always be clean and neat. For business meetings, men should wear suits and ties; women should wear suits or dresses. Overly casual or sloppy attire during business meetings is not appreciated.


Credit & Debit Cards

Credit and debit cards are widely accepted in major shopping malls.

Foreign currencies can be exchanged in licensed exchange offices, banks and hotels but a passport may be required.


Security and Emergency Numbers

Ambulance: 119

Police: 110

Fire Department: 113


Custom Clearance

Passengers are only permitted to bring certain items, such as liquids, gels, pastes, lotions, creams and drinks sealed in containers with a capacity of 100ml or less past the security checkpoint. Items deemed to pose significant health or safety risks to others such as aerosols, potential weapons and flammable materials are not permitted past the security checkpoint as well.

Tourists are therefore advised to check the custom regulations of your destination country before departure.

Leisure Activities

Mount Bromo

Mount Bromo, is an active volcano and part of the Tengger massif, in East Java, Indonesia. At 2,329 meters it is not the highest peak of the massif but is the most well-known.

Heroes Monument

The Heroes Monument is a monument in Surabaya, Indonesia. It is the main symbol of the city, dedicated to the people who died during the Battle of Surabaya on November 10, 1945. The 10 November Museum is located under the monument.